Refund & Exchange.

Thank you for supporting glassqueenz, the independent glass art practice of Zeinab Manesh. Each piece is handmade, and natural variations in shape, color, texture, and finish are part of the character of glass made by hand.

I want you to enjoy your artwork and understand how to care for it. Please review the following policy before placing an order.

Returns and Exchanges

Because many glassqueenz pieces are handmade, one of a kind, or produced in limited quantities, returns and exchanges are reviewed on a case-by-case basis.

If you would like to request a return or exchange for a reason other than damage or a product issue, please contact me before sending the item back. I will confirm whether the return can be accepted and provide instructions.

Items must be returned in their original condition and packaging, where reasonably possible. Customers are responsible for return shipping costs for approved change-of-mind returns unless otherwise agreed or required by law.

If a return is approved, any applicable restocking fee will be disclosed before the return is finalized. A restocking fee will not be applied where prohibited by law or where the return concerns an item that arrived damaged, defective, incorrect, or materially different from its description.

Custom or commissioned work may be subject to separately agreed return and cancellation terms, to the extent permitted by law. Nothing in this policy limits any consumer rights that cannot legally be waived.

Damaged or Broken Glass Upon Delivery

Glass is fragile, and although I take care to package each order securely, breakage can occasionally occur during shipping.

If your order arrives broken, chipped, cracked, or otherwise damaged, please contact me at zeinabm@glassqueenz.com within five calendar days of delivery, if possible.

To help me assess the issue, please include:

• Your order number and name.
• Clear photographs of the damaged piece.
• Photographs of the inner and outer packaging and shipping box.
• A brief description of the damage.

After you report damage

Please retain the item and its packaging until I have responded, if it is safe to do so. Do not handle broken glass with bare hands.

I will review the information and work with you toward an appropriate resolution, which may include a replacement, repair where practical, or refund, depending on the circumstances and availability.

The five-day reporting period helps me assess shipping damage promptly; it does not eliminate rights or remedies available under applicable law.

Breakage After Delivery

Glass is inherently fragile and can break if dropped, struck, mishandled, or exposed to unsuitable conditions.

Breakage occurring after delivery due to accidental damage, improper handling, or use outside the product's stated intended purpose is generally not eligible for a refund or replacement.

If you believe a piece broke because of a defect, arrived with an undiscovered issue, or was not suitable for the use expressly described in its listing, please contact me with photographs and a description of what happened. I will review the circumstances and respond in accordance with applicable law.

Functional Glass, Decorative Glass & Care

glassqueenz offers both functional glass pieces and decorative artwork. Please read each product listing carefully to understand the intended use and any care instructions.

glassqueenz glass pieces are not dishwasher-safe unless a specific product listing expressly states otherwise. Hand-wash functional pieces only when the listing indicates that washing is appropriate, using gentle methods and avoiding sudden temperature changes.

Unless expressly stated in the product listing, do not assume a piece is suitable for:

• Hot liquids, direct flame, or candle use.
• Ovens, stovetops, microwaves, or dishwashers.
• Sudden changes in temperature.

Display & handling

Decorative pieces should be used for display unless the listing expressly identifies another intended use. Handle glass carefully, keep it on a stable surface, and keep fragile objects away from children, pets, and areas where they may fall.

Damage caused by use contrary to the stated care instructions or intended purpose may not qualify for a refund or replacement, subject to applicable law.

Refunds

Once a return or refund is approved, I will confirm the applicable refund amount and process it through the original payment method where possible. The time it takes for the funds to appear depends on the payment provider or financial institution.

Shipping charges and return-shipping costs will be handled according to the circumstances, the terms disclosed at purchase, and applicable law.

If an order cannot be fulfilled, arrives damaged, is defective, or materially differs from its description, I will work with you to provide an appropriate resolution as required by law.

Contact

For return requests, shipping damage, or questions about caring for your glass artwork, please email me and include your order number so I can assist you as efficiently as possible.

Thank you for supporting handmade glass and independent artistry.